WEBSITE TERMS AND CONDITIONS

We welcome you here to go through all the terms and conditions defined here. We assume that you have understood our policy and agree to our rules restricted by our norms. Once you say yes to our terms and conditions, we welcome you right now. Therefore, we alert you for the best of use.

Definitions

In these Terms of Business, the following definitions apply:

  • “Cleaner,” “Cleaning Operative” – means the person or firm carrying out cleaning services on behalf of the Company.
  • “Client” – means the person, firm, or corporate body together with any subsidiary or associated company as defined by the Companies Act 1985 to whom the cleaning services are supplied by the Company.
  • “Client’s Address” – means the address where the Client has requested the cleaning service to be carried out.
  • “Service,” “End of Tenancy Cleaning,” “EOT,” “Move In/Out Cleaning,” “Deep Cleaning” – means the cleaning services carried out on behalf of the Company.
  • “Cleaning Visit” – means the visit to the Client’s service address by the Cleaner to carry out the Service.
  • Unless the context requires otherwise, reference to the singular includes the plural, and references to the masculine include the feminine and vice versa.
  • Headings are inserted for the convenience of the parties to the agreement and are not to be considered when interpreting this agreement.

Contract

These Terms and Conditions represent a contract between TSC Maintenance Services Ltd. and the Client:

  • Both parties shall ensure that their respective responsibilities under this agreement are undertaken in compliance with all statutory regulations and codes of conduct.
  • The Client agrees that any use of the Company’s services, including placing an order for services by telephone, email, or website forms, shall constitute the Client’s acceptance of these Terms and Conditions.
  • Unless otherwise agreed in writing by a director of the Company, these Terms and Conditions shall prevail over any other terms of business or purchase conditions put forward by the Client.
  • No variation or alteration of these Terms and Conditions shall be valid unless approved in writing by a director of the Company.

Quotations

  • End of Tenancy Cleaning is charged per job, taking into account the current condition, number of rooms, bathrooms, WCs, shower rooms, and en-suites. Please note that we do not charge per hour per cleaner, and the number of operatives attending your property may vary. The number of operatives in a team cannot affect the initially quoted price.
  • The quoted price does not include extras like oven cleaning, external windows, carpet and upholstery cleaning, stripping and polishing floors, washing dishes, taking more than five items out of cupboards and putting them back, dusting books, cleaning walls/ceilings, balconies/terraces, patios/gardens, etc. These extra services are priced separately.
  • The company uses national average room sizes when calculating quotations over the phone.
  • All quotations are given by the Company following a request by the Client and shall remain open to acceptance for a period of 30 days from their date.
  • The Company reserves the right to amend the initial quotation should the Client’s original requirements change.
  • Differences in excess of 10% will be discussed with the Client prior to the start of the work. In such cases, the Client will have to pay a £50.00 cancellation fee if they do not accept the updated price.

VAT

  • The Company is not VAT registered, and any shown prices are exclusive of VAT.

 

Equipment

  • The Company shall provide all cleaning supplies and equipment necessary to carry out the service.
  • The Client must provide running water, electricity, and sufficient light at the premises where the service takes place.

Payment

  • Our cleaning services require a deposit of £100.00 for quotes under £1000. For quotes over £1000, a 20% deposit is required, payable by bank transfer at the time of booking.
  • Unless otherwise agreed in writing by the Company, the account is rendered for immediate payment upon completion of the work. The Client must make payment via Cash, Cheque, or Bank Transfer.
  • If no payment has been received at the time of completion of the cleaning service, the Client agrees to pay the amount in full within 30 days and to an admin charge of £50.00 if it remains unpaid after that period.
  • Bank details: Account holder: TSC Maintenance Services Ltd., Bank: Barclays, Account number: 30774928, Sort code: 20-57-76.
  • We reserve the right to cancel services without notice due to non-payment of deposit or unpaid accounts.
  • Although greatly appreciated, tipping is not required.
  • The Company reserves the right to charge interest on invoiced amounts unpaid for more than 30 days at the rate of 8% per annum above the Bank of England base rate from the due date until the date of actual payment under the Late Payments Act.
  • The Company reserves the right to charge a £40.00 administrative fee, in addition to the balance due, for any account referred for collection. Debt collecting companies may add their charges to the outstanding amount.
  • All bank charges incurred due to a Client’s cheque being returned unpaid will be passed to the Client at a flat rate of £30.00 per cheque.
  • The Company reserves the right to cancel any contract and back-charge additional fees for past services to reflect the balance of the standard rate(s) if misleading or false information was used to obtain discounted services.
  • The Client agrees to and authorises the Company to charge any outstanding amounts owed to the Company to the debit/credit card provided.
  • Where alternative arrangements have been made, the Client must make payment within 30 days of the invoice date.
  • Payment rates shall be as agreed between the Company and the Client, or their representative. No reductions or retentions shall be made from the invoiced amount.

 

Cancellation

  • The Client can cancel a scheduled service by giving no less than 24 hours prior notice in writing.
  • A cancellation fee of £20.00 or 40% of the service total will be charged for cancelling or rescheduling a cleaning visit with less than 24 but more than 2 hours’ notice.
  • The Company reserves the right to retain the deposit as a cancellation fee or part of a cancellation fee.
  • The Client must pay the full price of the booked service if our cleaners arrive at the Client’s address and are unable to gain access, through no fault of the Company OR The Client cancels the booked service with less than 2 hours’ prior notice.
  • If the Client needs to change a cleaning day or time, the Company will do its best to accommodate them. Changes are subject to 24 hours’ prior notice and availability.

Refunds

  • No refund claims will be entertained once the cleaning service has been carried out.
  • Refunds will be issued only if the Client has cancelled a cleaning visit within the allowed time (24 hours) prior to the start of the cleaning visit OR a cleaning operative has not been able to carry out the cleaning due to reasons beyond the Client’s responsibility.

Complaints

  • All services shall be deemed to have been carried out to the Client’s satisfaction unless written notice is received by TSC Maintenance Services Ltd. with details of the complaint within 24 hours of the work being completed. All complaints must be received in writing by post or email no later than 24 hours after the completion of the service. TSC Maintenance Services Ltd. will fully investigate any complaint and attempt to resolve it to the satisfaction of the Client, or alternatively to a reasonable standard.
  • The Client agrees to allow TSC Maintenance Services Ltd. back to re-clean any disputed areas/items before making any attempts to clean those areas/items themselves or arranging a third party to carry out cleaning or repair services. Failure to do so will void our Company Guarantee and we will consider the matter fully settled. If payment has not been received in full or has been stopped by the Client, we will immediately refer the account for collection.

Claims

  • The Client agrees that due to the nature of the service, TSC Maintenance Services Ltd. guarantees only to correct any problems reported within 24 hours of the completion of the service. If a problem occurs on a Saturday, it must be reported by Monday 12:00 to be accepted as a valid claim. Failure to do so will entitle the Client to nothing. TSC Maintenance Services Ltd. will review the complaint and make arrangements to return to the property at the Client’s and the company’s convenience within 48 hours of the complaint.
  • TSC Maintenance Services Ltd. may require entry to the location of the claim within 72 hours to correct the problem.
  • The Client agrees to inspect the work immediately after its completion and to draw the operatives’ attention to any outstanding cleaning issues while they are still on-site. The operatives will carry out any such additional work to the Client’s complete satisfaction.
  • If the Client or any third party instructed by the Client is not present at the time of completion of the service, no claims regarding any cleaning issues can be made.
  • If the Client instructs a third party to inspect the result of the cleaning, TSC Maintenance Services Ltd. must be notified before completion of the service.
  • In the case of a third party inspecting or refusing to inspect the result of the cleaning, TSC Maintenance Services Ltd. cannot be held responsible for rectifying any outstanding cleaning issues not mentioned by the third party.
  • Any refunds or adjustments must be requested directly from TSC Maintenance Services Ltd. and are subject to approval by the company.
  • The Client waives their right to stop payment on a cheque or protest a credit/debit card charge unless TSC Maintenance Services Ltd. fails to honour the guarantee shown in part 13.
  • While TSC Maintenance Services Ltd. operatives make every effort not to break items, accidents do happen. Identical replacement is always attempted but not guaranteed. For this specific reason, TSC Maintenance Services Ltd. requests that all irreplaceable items (whether monetarily or sentimentally valuable) be stored away and/or not cleaned by the operatives.
  • In the case of damage, TSC Maintenance Services Ltd. will repair the item at its cost. If the item cannot be repaired, TSC Maintenance Services Ltd. will rectify the problem by crediting the customer with the item’s present actual cash value towards a like replacement from the company’s source upon payment of cleaning services rendered.
  • TSC Maintenance Services Ltd. shall not be responsible for damage due to faulty and/or improper installation of any item. All surfaces (i.e., marble, granite, etc.) are assumed to be sealed and ready to clean without causing harm.
  • No claims shall be entertained if the Client has an outstanding balance aged more than 30 days.
  • Any attempt to commit insurance fraud or use false information to commit any type of fraud will be prosecuted to the fullest extent of the law by both TSC Maintenance Services Ltd. and the Insurance Provider(s). Monetary compensation as well as legal fees may incur.

Liability

TSC Maintenance Services Ltd. shall not be liable under any circumstances for any loss, expense, damage, delay, costs, or compensation (whether direct, indirect, or consequential) which may be suffered or incurred by the Client arising from or in any way connected with:

  • Failure to carry out services as a result of factors beyond its control, such as acts of god, floods, severe weather conditions, and inability to gain access to premises, lack of appropriate resources, such as water, electricity, and lighting.
  • Late arrival of TSC Maintenance Services Ltd. operatives at the service address due to transport-related or other problems. Operatives may arrive with a delay or the cleaning visit may be rescheduled.
  • Existing damage to the Client’s property in the form of old stains, burns, spillages, etc., which cannot be cleaned/removed completely using industry-standard methods.
  • Non-satisfactory results due to the Client or third party walking on wet floors or using appliances during or shortly after the cleaning process.
  • TSC Maintenance Services Ltd. shall not be liable for any damages of £50.00 or less.
  • TSC Maintenance Services Ltd. shall not be liable for odors arising during or after cleaning due to factors such as lack of ventilation or appropriate heating.
  • TSC Maintenance Services Ltd. shall not be liable for any loss, expense, damage, delay, costs, or compensation if the Client has an outstanding balance aged 30 days or more from the payment due date.
  • TSC Maintenance Services Ltd. may record phone conversations for quality control, record keeping, and back-referral for inquiries or investigations.

Supplementary Terms

  • If the Client requests keys to be collected from an address outside the postal code of the Client’s address, a £10.00 charge will apply. If the keys need to be returned to any address, an additional £10.00 charge will apply.
  • Any estimate provided on the time required for cleaning is only an estimate, based on the average time for cleaning a similar-sized home. Flexibility may be required.
  • The quotation excludes the clearing of debris from tradesman or building work unless otherwise stated.
  • Cleaners will move furniture that requires no more than one person due to health and safety regulations.
  • Cleaning of Venetian blinds is optional at a cost of £30.00 per 4 regular windows.
  • TSC Maintenance Services Ltd. shall arrange an immediate replacement if an operative cannot attend a scheduled visit and will inform the Client prior to the visit.
  • All fragile and highly breakable items must be secured or removed.
  • The Client must ensure that valuables are stored away and that the property is supervised during work. TSC Maintenance Services Ltd. will not be responsible for non-compliance.
  • This contract does not confer any benefit upon Third parties, and the Contracts (Rights of Third Parties) Act 1999 is expressly excluded.
  • TSC Maintenance Services Ltd. reserves the right to amend any part of these Terms and Conditions without prior notice. Alterations will apply to new business but not existing contracts.

Our Guarantee

  • TSC Maintenance Services Ltd. has built its reputation on providing the best cleaning service. If the Client is not satisfied for any reason, TSC Maintenance Services Ltd. operatives will return to re-clean within 3 days.
  • This guarantee is subject to a complaint notice no later than 24 hours after the service.

 

Insurance

  • TSC Maintenance Services Ltd. insures all work undertaken. Public liability insurance covers damages caused by operatives working on behalf of the company, subject to a £50.00 excess.

Referral Credit

  • Every Client receives a one-time £15.00 gift card for referring our services to a new Client. Credit is issued after payment is received from the new Client.

Law

  • These Terms are governed by the laws of England and Wales and are subject to the exclusive jurisdiction of the Courts of England and Wales.